Privacy Policy
Royal Palm Elite Services
Effective Date: 12-27-2025.
Royal Palm Elite Services (“Royal Palm Elite,” “we,” “our,” or “us”) operates the website royalpalmelite.com. We are committed to protecting the privacy, security, and lawful use of your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you interact with our website, submit inquiries, or engage our travel consulting and booking services.
By using our website or services, you agree to the practices described in this Privacy Policy.
1. Who We Are
Royal Palm Elite Services is a U.S.-based travel consulting and concierge service specializing in customized international travel, including legally compliant travel to Cuba and other destinations. We operate under U.S. federal and state laws, including U.S. Treasury and OFAC regulations.
2. Information We Collect
We collect information in two ways: information you provide to us and information collected automatically.
A. Information You Provide
When you submit a form, request a quote, book services, or communicate with us, we may collect:
Full name
Email address
Phone number
Country and city of residence
Passport information
Nationality
Date of birth
Travel dates and itinerary details
Visa and compliance documentation
OFAC certifications (for Cuba travel)
Emergency contact information
Payment confirmation and billing information (we do not store full credit card numbers)
Any other information you voluntarily provide
This information is necessary to legally arrange and manage your travel.
B. Information Collected Automatically
When you visit royalpalmelite.com, we automatically collect:
IP address
Browser type
Device information
Pages visited
Time spent on pages
Referring websites
Cookies and tracking data
This data helps us improve performance, security, and user experience.
3. How We Use Your Information
We use your information to:
Provide and manage travel consulting services
Book flights, accommodations, tours, and related services
Process payments and invoices
Comply with U.S. Treasury and OFAC regulations
Verify identity and travel eligibility
Communicate with you about your trip
Prevent fraud and unauthorized activity
Maintain legal and accounting records
Improve our website and services
We do not use your data for unrelated purposes.
4. Legal Basis for Processing (EU & UK Users)
We process your data under the following lawful bases:
Performance of a contract
Legal obligation (including OFAC and travel regulations)
Legitimate business interests
Your consent
Your data may be transferred to and processed in the United States and other countries where our service providers operate.
5. Who We Share Your Information With
We may share your information only with trusted third parties necessary to provide your travel services, including:
Airlines and ticketing systems
Hotels, resorts, and cruise operators
Tour operators and private guides
Visa and immigration processors
Cuban private-sector travel providers
Payment processors
Insurance providers
Accounting and compliance firms
Government authorities when required by law
We never sell your personal data.
6. Data Retention
Because we operate in a regulated travel environment, including Cuba travel, we retain records for a minimum of five (5) years to comply with:
OFAC recordkeeping rules
U.S. tax and accounting laws
Travel industry regulations
After that period, data is securely deleted.
7. Cookies and Tracking
We use cookies and tracking technologies such as:
Google Analytics
Website performance tools
Security and fraud-prevention tools
You may disable cookies in your browser, but parts of the site may not function properly.
8. Your Privacy Rights
United States (Including California & Florida)
You have the right to:
Know what personal data we collect
Request a copy of your data
Request deletion of your data (subject to legal retention rules)
Opt out of the sale or sharing of personal data
Request corrections
We do not sell or share personal data for advertising.
European Union / UK
You have the right to:
Access your data
Correct inaccuracies
Request deletion
Restrict processing
Data portability
Object to processing
9. Data Security
We use administrative, technical, and physical safeguards to protect your information. While no system is 100% secure, we take every reasonable step to prevent unauthorized access, misuse, or disclosure.
10. External Websites
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
11. Legal Disclosure
We may disclose your information when required by law, court order, government request, or regulatory compliance, including U.S. Treasury or OFAC inquiries.
12. Contact Us
For privacy questions or requests, contact:
Royal Palm Elite Services